Cancellation & Refund Policy

This policy explains how event applications, event cancellations and Evexa's service fee are handled on the platform.

Event Applications

Event Crew (Professionals and Students) can withdraw an accepted or pending application before the event starts, from the Events tab. Once an event has started or you have checked in, cancellation is no longer possible.

Organizer Event Cancellations

Event Organizers may cancel a posted event before it starts. Crew who had applied or been accepted will be notified immediately. Evexa is not responsible for any private arrangements made directly between Organizers and Crew outside the platform.

Commission & Billing

Evexa's commission on an event bill is calculated based on final attendance once the event ends. If an event is cancelled before it starts, no bill is generated and no commission is charged.

Refunds

Evexa does not currently process crew payouts directly through the app — these are settled independently between Organizers and Crew. Any Evexa service fee already paid can be requested for review by contacting support with your event details.

Contact Us

For cancellation or refund queries, reach out to support@evexa.co.